Using Road Service

If you require road service for any reason in Latin America, you may call the Regional Support Center phone number. An operator will assist you in determining what type of service is required. Not all problems are engine related and not all problems are covered by engine or vehicle warranties. YOU MAY BE RESPONSIBLE FOR REPAIR EXPENSES.

Before calling Customer Assistance, please do the following:

• Check the coolant level.
• Check the fuel level.
• Check the DDEC fuses.
• Check for fuel leaks.
• Make sure manual shutoff valve (if installed) on the fuel filter adaptor or fuel supply line is open.
• Check the oil level on the dipstick.
• Check the diagnostic codes.

If you call, have the following information available:

• Engine serial number
• Vehicle make, model, and VIN
• Odometer mileage (kilometers) or hour meter hours
• Vehicle owner/company name