Reporting Safety Defects
Vehicles domiciled in the USA thought to have a defect that could cause a crash, injury, or death, should immediately be reported to the National Highway Traffic Safety Administration (NHTSA) and Daimler Truck North America LLC.
If the NHTSA receives similar complaints, it may open an investigation; if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However NHTSA cannot become involved in individual problems between you, your dealer, or Daimler Truck North America LLC.
To contact NHTSA, call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153).
To e-mail NHTSA, go to www.safertruck.gov/.
You can contact NHTSA by mail at: Administrator, NHTSA Headquarters, 1200 New Jersey Avenue SE, West Building, Washington, DC 20590.
For more information about motor vehicle safety, go to www.safertruck.gov/.
To contact Freightliner about a concern about a specific vehicle call the Customer Assistance Center at 1-800-385-4357 or complete a Product Concern Form.
Vehicles domiciled in Canada thought to have a defect that could cause a crash, injury, or death, should immediately be reported to Transport Canada and Daimler Truck North America LLC.
If Transport Canada receives similar complaints, it may open an investigation; if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, Transport Canada cannot become involved in individual problems between you, your dealer, or Daimler Truck North America LLC.
To contact Freightliner about a concern about a specific vehicle call the Customer Assistance Center at 1-800-385-4357 or complete a Product Concern Form.
To contact Transport Canada, call the Defect Investigations and Recalls Division toll-free in Canada at 1-800-333-0510 or 819-994-3328 in the Gatinuau-Ottawa area or internationally.
You can also contact Transport Canada by mail at: Transport Canada, 330 Sparks Street, Ottawa, Ontario, K1A 0N5 Canada.
The following websites contain more information on Canadian recalls:
English: www.tc.gc.ca/recalls.
French: www.tc.gc.ca/rappels.
For additional road safety information, please visit the Road Transportation website:
English: www.tc.gc.ca/en/services/road
French: www.tc.gc.ca/fr/services/routier
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No part of this publication, in whole or part, may be translated, reproduced, stored in a retrieval system, or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Daimler Truck North America LLC. For additional information, please contact Daimler Truck North America LLC, Service Systems and Documentation, P.O. Box 3849, Portland OR 97208–3849 U.S.A. or see https://northamerica.daimlertruck.com/ and https://freightliner.com/ .