Reporting Safety Defects
Vehicles domiciled in the USA that are thought to have a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Freightliner Custom Chassis Corporation.
If the NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Freightliner Custom Chassis Corporation.
To contact NHTSA, call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153).
To e-mail NHTSA, go to www.safercar.gov .
Contact NHTSA by mail at: Administrator, NHTSA Headquarters, 1200 New Jersey Avenue SE, West Building, Washington, DC 20590.
For more information about motor vehicle safety, go to www.safercar.gov .
To contact Freightliner Custom Chassis Corporation regarding a concern about a specific vehicle, call the Customer Assistance Center at 1-800-385-4357 or 1-800-FTL-HELP.
Vehicles domiciled in Canada that are thought to have a defect that could cause a crash, injury, or death, should immediately be reported to Transport Canada and Freightliner Custom Chassis Corporation.
If Transport Canada receives similar complaints, it may open an investigation; if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, Transport Canada cannot become involved in individual problems between you, your dealer, or Freightliner Custom Chassis Corporation.
To contact Freightliner Custom Chassis Corporation regarding concerns about a specific vehicle, call the Customer Assistance Center at 1-800-385-4357 or 1-800-FTL-HELP.
To contact Transport Canada, call the Defect Investigations and Recalls Division toll-free in Canada at 1-800-333-0510 or 1-819-994-3328 in the Gatinuau-Ottawa area or internationally.
Contact Transport Canada by mail at: Transport Canada, 330 Sparks Street, Ottawa, Ontario, K1A 0N5 Canada.
The following websites contain more information on Canadian recalls:
English: www.tc.gc.ca/recalls .
French: www.tc.gc.ca/rappels .
For additional road safety information, visit the Road Transportation website:
English: www.tc.gc.ca/en/services/road .
French: www.tc.gc.ca/fr/services/routier .
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