Reporting Safety Defects
Vehicles domiciled in the USA that are thought to have a defect that could cause a crash, injury, or death, should immediately be reported to the National Highway Traffic Safety Administration (NHTSA) and Daimler Truck North America LLC.
If the NHTSA receives similar complaints, it may open an investigation; if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Daimler Truck North America LLC.
To contact NHTSA, call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153).
To e-mail NHTSA, go to www.safertruck.gov/ .
You can contact NHTSA by mail at: Administrator, NHTSA Headquarters, 1200 New Jersey Avenue SE, West Building, Washington, DC 20590.
For more information about motor vehicle safety, go to .
To contact Western Star about a concern about a specific vehicle call the Customer Assistance Center at 1-866-850-STAR or complete a Product Concern Form .
Vehicles domiciled in Canada that are thought to have a defect that could cause a crash, injury, or death, should immediately be reported to Transport Canada and Daimler Truck North America LLC.
If Transport Canada receives similar complaints, it may open an investigation; if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, Transport Canada cannot become involved in individual problems between you, your dealer, or Daimler Truck North America LLC.
To contact Western Star about a concerns about a specific vehicle call the Customer Assistance Center at 1-866-850-STAR or complete a Product Concern Form .
To contact Transport Canada, call the Defect Investigations and Recalls Division toll-free in Canada at 1-800-333-0510 or 819-994-3328 in the Gatinuau-Ottawa area or internationally.
You can also contact Transport Canada by mail at: Transport Canada, 330 Sparks Street, Ottawa, Ontario, K1A 0N5 Canada.
The following websites contain more information on Canadian recalls:
For additional road safety information, please visit the Road Transportation website:
© 2022–2023 Daimler Truck North America LLC. All rights reserved. Daimler Truck North America LLC is a Daimler company.
No part of this publication, in whole or part, may be translated, reproduced, stored in a retrieval system, or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Daimler Truck AG. For additional information, please contact Daimler Truck AG, Service Systems and Documentation, P.O. Box 3849, Portland OR 97208–3849 U.S.A. or refer to https://northamerica.daimlertruck.com/ and www.WesternStarTrucks.com/ .