Reporting Safety Defects
For Vehicles Domiciled in the United States
If your vehicle is domiciled in the USA and you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Daimler Truck North America, LLC.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Daimler Truck North America, LLC.
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to https://www.safercar.gov; or write to: Administrator, NHTSA, 400 Seventh Street, SW., Washington, DC 20590. You can also obtain other information about motor vehicle safety from https://www.safercar.gov.
For Vehicles Domiciled in Canada
Vehicles domiciled in Canada thought to have a defect that could cause a crash, injury, or death, should immediately be reported to Transport Canada and Daimler Truck North America, LLC.
If Transport Canada receives similar complaints, it may open an investigation; if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, Transport Canada cannot become involved in individual problems between you, your dealer, or Daimler Truck North America, LLC.
To contact Transport Canada, call the Defect Investigations and Recalls Division toll-free at 1-800-333-0510 or 819-994-3328 in the Gatineau-Ottawa area or internationally.
You can also contact Transport Canada by mail at: Transport Canada, 330 Sparks Street, Ottawa, Ontario, K1A 0N5 Canada.
The following websites contain more information on Canadian recalls:
English: www.tc.gc.ca/recalls.
French: www.tc.gc.ca/rappels.
For additional road safety information, please visit the Road Transportation website:
Contacting Your Vehicle Manufacturer
To contact your vehicle’s manufacturer regarding a concern about a specific vehicle, call the Customer Assistance Center at 1-800-385-4357 or complete a Customer Care Form.